REQUIRED FOR WARRANTY
SCOPE OF WARRANTY
Raypak, Inc. (Raypak) warrants to the original owner when installed in the contiguous 48 states of the United States of America with a pool or spa by a properly licensed installer will be free from defects in materials and workmanship under normal use and service for the Applicable Warranty Period. Under this Limited Warranty, Raypak will, at its option, repair or furnish a replacement for any defective part of the HEATER. The repair or replacement will be warranted for only the unexpired portion of the original Applicable Warranty Period or the Extended Warranty Period, as the case may be.
EFFECTIVE DATE
The Effective Date of Warranty coverage is the date of original installation if properly documented; otherwise it is the date of manufacture plus 30 days. All Applicable Warranty Periods specified in this Limited Warranty are measured from the Effective Date.
APPLICABLE WARRANTY PERIOD – UNREGISTERED
If the HEATER is installed with a pool or spa, the Applicable Warranty Period is ninety (90) days from the Effective Date, parts and labor, for the HEATER and component parts.
EXTENDED WARRANTY PERIOD – SERVICE PROFESSIONAL
If, within 90 days of the Effective Date, (i) the HEATER is installed in a pool or spa at a single family residential dwelling by a
properly licensed installer (in accordance with applicable state and local laws and regulations), and (ii)
registered with Raypak (
www.raypak.com) with an installation receipt attached to such registration, then the Applicable Warranty Period is two (2) years from the Effective Date for the HEATER and component parts. If the Heater is installed anywhere other than a single family residential dwelling, the Applicable Warranty Period for the Heater and component parts is limited to only one (1) year, parts and labor.
EXTENDED WARRANTY PERIOD – BUILDER, NEW CONSTRUCTION
If, within 90 days of the Effective Date, (i) the HEATER is installed) in a pool or spa at a single family residential dwelling by a
properly licensed installer (in accordance with applicable state and local laws and regulations), (ii)
registered with Raypak (
www.raypak.com) with an installation receipt attached to such registration, then the Applicable Warranty Period is three (3) years from the Effective Date for the HEATER and component parts. If the Heater is installed anywhere other than a single family residential dwelling, the Applicable Warranty Period for the Heater and its parts is limited to only one (1) year, parts and labor.
LABOR AND SHIPPING COSTS
This Limited Warranty covers the reasonable cost of labor for repairs or replacements covered by
this Limited Warranty, provided that said repairs or replacements are performed by a Raypak
designated service provider during the Applicable Warranty Period and Raypak has preauthorized said repair or replacement. This Limited Warranty does not cover any travel time or
other labor costs. Furthermore, unless applicable state law provides otherwise, this Limited
Warranty does not cover any shipping costs to and from the service provider or to or from the
installation site. All of the foregoing costs and expenses are your responsibility.
WARRANTY EXCLUSIONS
This Limited Warranty does NOT apply:
- if the product has been moved from its original place of installation, or if the original
owner no longer owns the property where the original installation was made;
- if the product is not properly installed with a pool or spa by a qualified licensed installer in
accordance with applicable local codes and ordinances, good trade practices, and the
manufacturer’s installation instructions;
- if the rating plate(s) or serial number(s) are altered or removed;
- if the product is modified in any way, or non-factory authorized accessories or other
components are used in conjunction with the product;
- to damage, malfunctions or failures resulting from failure to properly install, operate or
maintain the product in accordance with the manufacturer’s instructions;
- to damage, malfunctions or failures from abuse, act of nature, accident, fire, flood, freeze,
lightning or the like;
- to damage, malfunctions or failures resulting from [or due to] connected system control
devices;
- to performance problems caused by improper sizing of the heater or electric service
voltage, wiring or fusing;
- to use of any attachment, including any energy saving device not authorized by the
manufacturer.
- to damage, malfunctions or failures from misuse or neglect, including but not limited to,
freeze-ups, operating the heater with the cabinet door off, having flow restrictions or
obstructions between the heater outlet and the pool/spa, or not maintaining a proper
chemical balance (PH level must be between 7.4 and 7.8 and total alkalinity between 100
and 150 PPM. Total dissolved solids (TDS) must be no greater than 3000 PPM). In salt
water chlorinated pools, TDS must be no greater than 6000 PPM).
- to Raypak supplied anodes, which are not covered under warranty. The anode is a
sacrificial protection device and will wear out and need to be replaced. Damage caused
to the heater due to a depleted anode that has not been replaced may affect the warranty
of the heat exchanger.
This information was updated on 8/30/19. For the most current information and full warranty policy please visit www.raypak.com.
